FAQS

Where is Label Villa located?

We are located in the United States.

Where do you ship to?

U.S and Canada only. Worldwide shipping is coming soon.

What is your return/exchange policy?

Unfortunately due to the outbreak of the Coronavirus we are NOT accepting returns at this time. You are able to exchange the same item for a different size ONLY.

NO exchanges on FINAL SALE items.

In the event that you are not satisfied with your item we will accept an exchange ONLY if the item has not been worn and has the hang-tag in tact within 30 days of when the item was delivered to you. Please contact shoplabelvilla@gmail.com to approve an exchange. We reserve the right to deny any exchange without prior approval.

We appreciate your understanding and will keep you updated with any further changes.

When will my order ship?

Orders placed before 2:00PM EST will go out same day. Orders placed after 2:00PM EST will go out the next business day.

How long is shipping?

2-3 business days for U.S orders.

What payment method do you accept?

Debit, credit, PayPal, Google Pay, Apple Pay and Shop Pay.

How can I make changes to my order once it's placed?

Contact us immediately via email at shoplabelvilla@gmail.com with your order number. You can also send us a DM on Instagram @shoplabelvilla with your order number as well.

What if the post office loses my package?

Once the package has said delivered Label Villa is no longer liable for any missing packages. Please contact your local post office and submit a claim through your carrier.